FREQUENTLY ASKED QUESTIONS
www.preciseleather.com All products offered for sale are original.
www.preciseleather.com VAT is included in the sales prices of all products sold on the website.
If the product is different from the model or color you ordered, you can change it by contacting our customer service on our +90 535 208 21 58.
www.preciseleather.com In the orders you place, if your order has not been delivered to the cargo yet, you can change it by contacting our customer service on our +90 535 208 21 58.
Check if your order has been shipped. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this, you can reach our customer service on our +90 535 208 21 58.
Due to the constant renewal of our stocks, the products are put on sale again as long as the season is not over.
www.preciseleather.com Since the products are produced from sensitive and technological fabrics, cleaning should be done according to the washing and drying instructions on each product.
You can become a member by clicking the "Register" button and filling in the personal information and address information required for membership.
No, you do not pay anything for membership.
If you have been a member of our site before but forgot your password; Enter your e-mail address in the "member login" section and click the "forgot password" button. In this way, you will receive an e-mail to create your new password. You can renew your password in line with the direction of the incoming e-mail.
You should click on the "add to cart" button of the product you want to buy on the site. Then, when you go to your cart, you can place an order by choosing your personal information, address information and payment method.
The security of our visitors' personal information is very important to us. www.preciseleather.com uses the highest security measures for the collection and storage of personal data. Your credit card information is sent to banks in an encrypted form and is not stored by www.preciseleather.com in any way .
From the payment page, you can pay by choosing one of the ways: credit card, debit card, cash at the door, credit card at the door, money order or eft.
You should try a different browser than the one you use first. You can try browsers such as Google Chrome, Microsoft Internet Explorer, Opera, Mozilla Firefox etc. If you have the same problem when you try from a different browser, you should clear your internet history and try again. If the problem is still not resolved , we ask you to report the problem to email@example.com .
you want to cancel your membership, you can send an e-mail to firstname.lastname@example.org.
In such a case, we recommend that you first clear your browser's history and try again. If the problem still persists, we kindly ask you to report the error to email@example.com via e-mail.
Cargo / Transportation
Orders reach the recipient in 1-3 business days.
You can track your order status on the My Order Details page on the site.
Yes. During shipping by cargo, damage to the products may occur due to cargo. For this reason, when receiving the product, you should pay attention to whether there is a situation such as crushing, tearing or getting wet in the package. In such a case, you should not take delivery of the cargo and make a report to the cargo authority.
If you are not present at the specified address, the product you ordered will be delivered to the nearest cargo branch to the address you are in. It is kept in the branch within 3 days. You can go to the cargo branch and receive the product with your ID number. Products not received within 3 days are sent back to our company.
Cancellation & Refund
When you cancel the order or return the product, your money will be refunded within 7-10 business days after the product reaches us.
You can return the product within 14 days of receipt.
If you send the product to us before the return period (14 days), the necessary actions will be taken and the money will be refunded. If we have the same product in stock, you will be informed so that you can create a new order.